Privacy Notice
Hi there, this is our privacy notice. When you visit our stores or venues, visit or interact with us through websites, social media pages, email or other digital properties (“websites”), or when you view, shop for and use our items off- or online, we will collect and process information that relates to you, known as personal data.
In this notice we will explain what personal data we collect about you, why and what we do with them. This notice applies to both consumers and where indicated, small businesses (jointly referred to as “You” or “Customers”) that buy our clothing and other items and otherwise interact with us off- or online.
Please note that this privacy notice may change. Any changes will become effective when we post the revised privacy notice on our websites.
1. WHO IS THE CONTROLLER?
2. WHAT INFORMATION DO WE COLLECT AND WHY?
2.1. To handle your purchases, provide (Customer) services and fulfill other requests
2.1.1. Orders, store purchases and accounts
2.1.2. Customer service and other request
2.2. To maintain our relationship with you through (digital) marketing initiatives and social listening
2.2.1. Newsletters, promotional communications or clickable links in an e-mail
2.2.2. Personalized experience and improvement of online experience
1. WHO IS THE CONTROLLER?
Tommy Hilfiger Europe B.V. and Hilfiger Stores B.V. are both responsible for this privacy notice. These two legal entities are referred to as “we” or “us” in this document. You can contact us at the address listed at the bottom of this privacy notice.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
2.1. To handle your purchases, provide (Customer) services and fulfill other requests
2.1.1. Orders, store purchases and accounts
Online, when you purchase an item via one of our websites or if available, via one of the digital screens in our stores, we collect your name and your company name (in case you are a small business), full postal and/or separate billing address, e-mail address, ordered and returned items, delivery information, invoice information and other data relating to fulfilling your order. We will also collect data on the usage of your vouchers (e.g., validity and amount) or gift cards. Furthermore, we collect data you choose to provide us with additional fields, such as your date of birth and telephone number.
In our store, depending on whether you are a consumer, we collect your name, address and other relevant personal details if this is needed to comply by local fiscal and legal requirements. We may need this information to be able to provide you with a refund or a fiscal receipt (VAT receipt). This data is collected via our point of sale terminal in the store.
2.1.2. Customer service and other requests
We also collect data to answer your queries on the phone, via post, via email or online via a chatbot or online form. In such case we will only ask you to provide the data necessary to handle your request (to manage our contractual relationship with you and/or comply with a legal obligation). For example, if you contact us regarding item return, we may ask you for purchase date and location, or information about your decision to return.
2.2. To maintain our relationship with you through (digital) marketing initiatives and social listening
2.2.1. Newsletters, promotional communications or clickable links in an e-mail
Where you consent or where we have a legitimate interest to do so, we will collect your e-mail address and/or mobile number and/ or your postal address to send you our newsletter and other commercial messages. In addition, we will retain a history of the e-mail and SMS messages that we sent to you and we will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any given moment via the ‘unsubscribe’ or ‘ opt out’ button below each email, or by requesting us to do so via the contact details set out below or in the relevant commercial message.
2.2.2. Personalized experience and improvement of online experience
When you visit our websites, we will drop cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device that enable us to understand you better and personalize your experience with us and our communication and marketing towards you.
3. USE BY MINORS
Please note that our websites are not directed to individuals under the age of sixteen (16). We ask that you do not post comments or submissions of anyone under that age.