Delivery

Due to the busy sales period, delivery times might take a little longer. Please allow some extra time for your order to be delivered to you. As soon as your order is shipped we will inform you via email. We apologize for the inconvenience. Also, Collect in Store service is currently not available. 

Did you know all of your Tommy.com orders are fulfilled using 100% renewable energy? This marks an incredible milestone on our sustainability journey, and puts us on track to reduce our supply chain carbon emissions by 30% by the end of 2030.

Every order that is sent from our warehouse is carefully inspected. You can track and trace your order via My Account.

Delivery Times, Areas, Tracking, Damages, Collect in Store.

INFORMATION REGARDING BREXIT

Do I need to pay more for shipping?

No, shipping costs will remain the same. We will still offer free delivery on all orders over £50.

What delivery methods will be used?

Due to the current circumstances, Collect in Store and Express delivery are not available. Standard delivery method is available and orders will be shipped by GLS/ParcelForce.

COLLECT IN STORE

You can now pick up your Tommy.com order in selected Tommy stores by choosing 'Collect in Store' at the checkout. Delivery is FREE and there is no minimum spend. Your order will be sent via our standard delivery and will arrive in store in 2-3 working days. You will receive a 'ready for collection' email from Tommy Hilfiger confirming when your order is in store and ready to collect. You'll have 14 days to collect your item from the date you receive this email. Please bring this email and a valid form of photo identification when you come to pick up it up. To check the list of stores offering this service click here.  

HERE'S HOW IT WORKS

1. BUY ONLINE

Shop online as usual; select "Collect In Store” when you checkout.

2. SELECT A STORE

You'll be directed to our Store Directory to choose a participating store.

3. GET YOUR NOTIFICATION

We'll email you when you can collect your order (usually 2-3 working days). You'll have 30 days to collect it. 

4. GO GET IT!

Head to your selected store with your order number and photo ID. Opening hours and participating stores can be found here.

HOW CAN I MAKE A RETURN?

RETURN VIA POST

Place the item(s) you would like to return in the shipping box. Stick the return label that you received with your order on the parcel and make sure to remove or cover the original delivery label. If you’re missing the return label, our Customer Service will assist you.

If the parcel was delivered with GLS / Parcelforce, please drop it off at your nearest postal office. In case the parcel was delivered with UPS, please deposit your return in a UPS Access Point or check UPS.com to arrange a home pick up at your convenience.

To ensure the parcel safely reaches us, we recommend that if offered, ask for a proof of postage. Please remember responsibility for the return is yours until the parcel reaches us. You will receive an email notification once we have processed your return shipment. You will receive the refund in the same payment method used for the purchase within 10-14 days, depending on your bank.

DELIVERY TIMES

We do our best to get your order to you as quickly as possible. Please look at the table below for information on delivery time, cost, partners and options that we have available. 

CORPORATE INFO

Please click on the links below for further information on:

Brand History and Values

Social responsibility

Tommy careers

WHAT IS MY ACCOUNT?

We offer you the option to register and sign up for a Tommy Hilfiger online account. A Tommy Hilfiger account grants you the access to extra services.

- You will have access to the details of your order(s) whenever you need them. 

- A convenient place to track and trace for all of your order(s). 

- A handy Wishlist for saving your favourite products or sharing them with friends. 

- You have access to your online Address Book where you can manage your billing and delivery addresses.

III. TERMS OF SALE

ELIGIBILITY AND ORDERING

Eligibility

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

To place an order you must be at least 16 years old, or older if that is required under applicable law to enter into agreement with Tommy Hilfiger, and you must be a consumer - not a reseller.

Ordering

The products offered on the Website represent an offer to purchase products from Hilfiger Stores B.V. ("Tommy Hilfiger") based on the data provided on the Website.

All prices indicated are GBP amounts and include value added tax. Orders and deliveries are possible only within the United Kingdom. If Tommy Hilfiger is not able to execute an order, Tommy Hilfiger will inform you as quickly as possible. Orders are accepted only in quantities usual for households. For more information about ordering, please check Order Information.

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:

•  Double-check the spelling

•  Change your search query

•  Be less specific

ELIGIBILITY AND ORDERING

Payment method

You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal and by other means as may be applicable in your country, see here for more information on the payment process.

The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest. Please see here for more details.

Promotional offers

Promotion codes are only valid for purchases on tommy.com, usually for single use only, unless stated differently.

For the promotion code to be applied successfully, the total order amount must exceed the value of the promotion code. 

Promotion codes are non-refundable nor replaceable in case of (full or partial) returns of an order.

Promotion codes can be entered by clicking on ‘Enter you promo code’ when you are on the shopping bag page. Then click on ‘Apply’. 

PLEASE NOTE:

•  Double-check the spelling

•  Change your search query

•  Be less specific

Privacy Notice

Hi there, this is our privacy notice. When you visit our stores or venues, visit or interact with us through websites, social media pages, email or other digital properties (“websites”), or when you view, shop for and use our items off- or online, we will collect and process information that relates to you, known as personal data. 

In this notice we will explain what personal data we collect about you, why and what we do with them. This notice applies to both consumers and where indicated, small businesses (jointly referred to as “You” or “Customers”) that buy our clothing and other items and otherwise interact with us off- or online. 

Please note that this privacy notice may change. Any changes will become effective when we post the revised privacy notice on our websites. 

1. WHO IS THE CONTROLLER?

2. WHAT INFORMATION DO WE COLLECT AND WHY?

2.1. To handle your purchases, provide (Customer) services and fulfill other requests

2.1.1. Orders, store purchases and accounts

2.1.2. Customer service and other request

2.2. To maintain our relationship with you through (digital) marketing initiatives and social listening

2.2.1. Newsletters, promotional communications or clickable links in an e-mail

2.2.2. Personalized experience and improvement of online experience

1. WHO IS THE CONTROLLER?

Tommy Hilfiger Europe B.V. and Hilfiger Stores B.V. are both responsible for this privacy notice. These two legal entities are referred to as “we” or “us” in this document. You can contact us at the address listed at the bottom of this privacy notice. 

2. WHAT INFORMATION DO WE COLLECT AND WHY?

2.1. To handle your purchases, provide (Customer) services and fulfill other requests

2.1.1. Orders, store purchases and accounts 

Online, when you purchase an item via one of our websites or if available, via one of the digital screens in our stores, we collect your name and your company name (in case you are a small business), full postal and/or separate billing address, e-mail address, ordered and returned items, delivery information, invoice information and other data relating to fulfilling your order. We will also collect data on the usage of your vouchers (e.g., validity and amount) or gift cards. Furthermore, we collect data you choose to provide us with additional fields, such as your date of birth and telephone number. 

In our store, depending on whether you are a consumer, we collect your name, address and other relevant personal details if this is needed to comply by local fiscal and legal requirements. We may need this information to be able to provide you with a refund or a fiscal receipt (VAT receipt). This data is collected via our point of sale terminal in the store.

2.1.2. Customer service and other requests

We also collect data to answer your queries on the phone, via post, via email or online via a chatbot or online form. In such case we will only ask you to provide the data necessary to handle your request (to manage our contractual relationship with you and/or comply with a legal obligation). For example, if you contact us regarding item return, we may ask you for purchase date and location, or information about your decision to return.

2.2. To maintain our relationship with you through (digital) marketing initiatives and social listening

2.2.1. Newsletters, promotional communications or clickable links in an e-mail

Where you consent or where we have a legitimate interest to do so, we will collect your e-mail address and/or mobile number and/ or your postal address to send you our newsletter and other commercial messages. In addition, we will retain a history of the e-mail and SMS messages that we sent to you and we will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any given moment via the ‘unsubscribe’ or ‘ opt out’ button below each email, or by requesting us to do so via the contact details set out below or in the relevant commercial message.

2.2.2. Personalized experience and improvement of online experience

When you visit our websites, we will drop cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device that enable us to understand you better and personalize your experience with us and our communication and marketing towards you.

3. USE BY MINORS

Please note that our websites are not directed to individuals under the age of sixteen (16). We ask that you do not post comments or submissions of anyone under that age.